Terms & Conditions

Welcome to the The Farmers Dairy. Please take a moment to read these terms and conditions including our policies (collectively the “Terms”) to understand how they apply to your use of our website and any products or services that you may order online.
If you have any questions regarding our website, the Terms, products or services, please click here to contact us.
These online shopping terms and conditions apply to all purchases ordered online at www.thefarmersdairy.co.za. Please read them carefully and print a copy for future reference.

Detailed description of goods and/or services
Farmers Dairy is a business in the Dairy industry and we sell milk to the public.

Online Registration
When registering with us you will be required to provide a username/email address and a password. Please keep your password private. The Farmers Dairy accepts no liability for any damages suffered or losses incurred from the use or misuse of your password. You will be required to enter your username/email address and password each time you visit our online shopping site. To amend any registration particulars, or details that may change over time, please click on “My Account” and edit your details.

You need to be over of 18yrs of age in order to register and order from The Farmers Dairy.

This is not a credit account; payment is required via the online payment procedure prior to confirmation of your purchase and its delivery

Product Sales and Availability
All products displayed on our website are subject to availability and will be delivered only within the specified delivery areas in the Republic of South Africa. All prices shown on our website are quoted in South African Rands and are valid and effective only in the Republic of South Africa. We reserve the right to discontinue or change the specifications of our products and services from time to time without notice, but will try our best to have the relevant information reflected on our website or inform you as soon as possible if any products or services ordered by you are not available.

Content Errors
We regret that no order will be accepted if we identify a material error in the description of any of our goods or services or their prices on our website. Packaging may vary from that shown on our website.

Pricing Policy
You will be charged the prices that are reflected online, subject to availability. You will be charged the actual amount due in respect of the specific product you ordered. Milk is not subject to Value-Added Tax.

Payment is upfront. Your order will not be confirmed until payment is made. We will place a holding reserve of funds equal to the total value of your online order against the payment card tendered by you during the checkout process. Payment will be effected on finalisation of your order and prior to delivery.

By submitting your order, identity number and payment card details you warrant that you are authorised to make payment with the payment card and that there are sufficient funds available to pay for the order.

Stock Availability
Milk is delivered to Cape Town once or twice a week depending on volume of orders. If, there is some unforseen major production mishap we will contact you and postpone your order to the following week.

Confirmation of Orders
Orders placed online serve as your offer to purchase subject to these Terms. Your order will be confirmed at the end of your purchase as well as via email. Should we fail to confirm your order with in 24hrs, please contact our dairy at info@thefarmersdairy.co.za to confirm that the order has been received and processed.

If, for any reason you would like to cancel an order this may be done by contacting our the dairy at info@thefarmersdairy.co.za. You will only be able to cancel orders up to 48hrs (2 days) prior to the date and time of delivery that you selected. If you cancel your order within the stated cancellation period, your account will be credited the purchase amount for your next order. When placing your next order, your online account will show a credit on the checkout page before payment is made.  If you cancel your payment for any reason or if your payment card should cease to be valid for whatever reason, you will nevertheless be bound to pay the full purchase price, including all costs incurred by us relating to the recovery thereof. Without prejudice to any other rights or remedies in law, we reserve the right to cancel forthwith any sale and/or your registration in the event of your breach any of these Terms.

Terms & Conditions

The Farmers Dairy delivers on Tuesday and Friday before 11am, to the designated collection points. The Farmers Dairy does not deliver on public holidays as most stores are closed and will therefore not be operating as collection points on these days, so please place your orders before or after the holiday dates to ensure timeous delivery. There are no delivery charges.

Please check your orders thoroughly when you receive them. They have been checked on dispatch and delivery to the collection points, but it is your responsibility to confirm you have received the correct order before leaving the premises. The Farmers Dairy cannot be liable for incorrect orders once your have accepted delivery or collection of the order. If you there is a discrepancy with your order, please contact our dairy on 0604914367.

We only deliver to the designated collection points selected by registered customers within certain specified delivery areas.  For verification purposes, the person collecting your order at the collection point will be required to produce your order number a proof of purchase. Any person other than yourself who receives the products at the collection point is presumed to be authorised to accept delivery on your behalf and should have the relevant number needed to receive the goods. A signature and name will be required on collection of your milk. We have outsourced all delivery and collection arrangements. Accordingly, we cannot, to the extent permitted by law, be liable for any damage suffered or loss incurred by reason of any acts or omissions of the deliverer, its directors, employees, sub-contractors, agents, representatives and/or affiliates.

Risk and Ownership
Risk in the products shall pass to you or your authorized representative on collection of your order.

Customer Privacy policy
The Farmers Dairy shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: https://www.polity.org.za/attachment.php?aa_id=3569 .

Payment options accepted
Payment may be made via Visa and MasterCard and Snap Scan.

Card acquiring and security
Card transactions will be acquired for The Farmers Dairy (Pty) Ltd via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer details separate from card details
Customer details will be stored by The Farmers Dairy (Pty) Ltd separately from card details which are entered by the client on PayGate’s secure site. For more details about PayGate refer to www.paygate.co.za.
Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

The Farmers Dairy (Pty) Ltd takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website,customer service and support, dispute resolution and delivery of goods.

Country of domicile
This website is governed by the laws of South Africa and The Farmers Dairy (Pty) Ltd chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

The Farmers Dairy (Pty) Ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company information
This website is run by The Farmers Dairy (Pty) Ltd based in South Africa trading as
The Farmers Dairy and with registration number 2016 / 365557 / 07

The Farmers Dairy contact details
Company Physical Address: F14 Airport Road, Plettenberg Bay 6600
Email: info@thefarmersdairy.co.za
Telephone: 060 491 4367